Refund policy

 

We offer a 30-day return window, which means you have 30 days after receiving your item to request a return.

 

To be eligible for a return, your item must meet ALL of the following conditions:

•       In the same condition as received — unworn, unused, and unaltered

•       All original tags still attached

•       In its original, undamaged packaging

•       Accompanied by your receipt or proof of purchase

 

To start a return, contact us at wnokes@ymail.com. Once your return request is approved, we will provide you with a return shipping label and full instructions on how and where to send your package.

 

Please note: Items sent back without first requesting and receiving return authorization will not be accepted.

You can contact us at any time with return questions at wnokes@ymail.com.

 

Please inspect your order as soon as it arrives. If your item is defective, damaged in transit, or if you received the wrong product, contact us immediately so we can evaluate the issue and make it right.

 

When reporting a damaged or incorrect order, please include:

•       Your order number

•       A description of the issue

•       Clear photos of the item and its packaging

 

Damage and order issue claims must be submitted within 7 days of delivery. Please contact us at wnokes@ymail.com as soon as possible.

 

Due to the nature of certain product categories we carry, the following items cannot be returned under any circumstances:

 

Fragrances & Personal Care

•       All fragrances, perfumes, and colognes that have been opened, used, or had their original factory seal broken

•       Personal care and hygiene products that have been opened or used

•       To be eligible for return, fragrance items must be completely unopened and in their original factory-sealed packaging

 

Intimate Apparel & Lingerie

•       Lingerie, intimates, and underwear cannot be returned once the original hygiene seal or packaging has been opened, for health and hygiene reasons

•       The only exception is if the item arrived defective, damaged, or was the wrong item sent — in which case, please contact us immediately

 

Jewelry

•       Custom, engraved, or personalized jewelry pieces cannot be returned or exchanged

•       Standard (non-personalized) jewelry items are eligible for return within 30 days in original, unworn condition

 

General Exceptions — All Categories

•       Sale items and clearance products

•       Gift cards

•       Custom or special-order items

•       Hazardous materials, flammable liquids, or gases

 

If you are unsure whether your specific item is eligible for a return, please reach out before sending anything back. We are happy to clarify.

 

We carry a selection of pre-owned authenticated luxury goods. These items are subject to the following additional conditions:

•       Pre-owned items are eligible for return within 14 days of confirmed delivery

•       The item must be returned in the exact same condition as it was received

•       Return shipping is the responsibility and cost of the buyer

•       All pre-owned items are inspected and authenticated prior to shipment — each listing includes a condition description and ranking; please review carefully before purchasing

•       A lifetime authenticity guarantee applies to all authenticated items, separate from and in addition to the standard return window

 

To initiate a return on a pre-owned item, contact us at wnokes@ymail.com within 14 days of delivery.

 

We do not process direct exchanges. The fastest way to get the item you want is to:

•       Submit a return request for the original eligible item

•       Once your return is accepted, place a new separate order for the replacement item

 

This ensures the item you want is confirmed in stock and shipped to you as quickly as possible.

 

Who covers return shipping depends on the reason for the return:

 

•       Defective, damaged, or wrong item received: We will provide a prepaid return shipping label at no cost to you

•       Change of mind, sizing, or preference: Return shipping costs are the responsibility of the customer

•       Original outbound shipping charges are non-refundable in all cases

 

Note: For international returns, please be aware that shipping times may vary significantly. We recommend using a trackable shipping service to protect your return.

 

If your order is being shipped to an address within the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without providing justification, in accordance with EU consumer protection law.

 

To exercise this right, the following conditions must still be met:

•       Item must be unworn, unused, and in its original condition

•       All original tags must be attached and the item must be in its original packaging

•       Receipt or proof of purchase must be included

 

Please note: The EU cooling-off period does not override our non-returnable item categories. Opened fragrances, personal care products, and intimate apparel remain non-returnable for health and hygiene reasons, consistent with EU Directive 2011/83/EU exemptions.

 

For EU return questions, contact us at wnokes@ymail.com.

 

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or denied.

 

If approved:

•       Your refund will be automatically processed to your original payment method within 10 business days of approval

•       Please allow additional time for your bank or credit card company to post the refund — processing times vary by financial institution

•       Credit card and PayPal refunds typically appear within 3–7 business days after we process them

 

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at wnokes@ymail.com and we will investigate immediately.

 

Because we work with multiple fulfillment partners who use automated order processing systems, we are unable to cancel or modify an order once it has been submitted and sent for fulfillment.

 

If you need to cancel, please contact us immediately at the time of ordering. If your order has already been processed or shipped, you will need to wait for delivery and then initiate a return per the instructions above.

 

Our team is here to help with any return, refund, or order question. Please do not return any item without contacting us first.

 

Email: wnokes@ymail.com

 

We aim to respond to all inquiries within 1–2 business days. Thank you for shopping with us.